This week, I have been teaching a class on Lean Basics. One of the premises of LEAN thinking is that LEAN focuses on the stream leading to value as perceived by the customer. During our discussion several students asked if that meant that internal or administrative processes cannot have a value stream. After a passionate debate, we proposed the answer to that question is "maybe". I shared a discussion posted on lean.org on this topic:
http://www.lean.org/FuseTalk/forum/messageview.cfm?catid=54&threadid=1943
I am not sure what the "final answer" is but there is an argument that certain internal processes could indeed be "supporting value streams."
Incidentally, if you are interested in LEAN thinking, I highly recommend bookmarking lean.org and/or subscribing to their content.
What do you think?
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